Refund policy

Terms of Service

Effective Date: August 31, 2026

Welcome to Top Rank. These Terms of Service (“Terms”) govern your access to and use of the Top Rank website, online store, products, content, communications, and related services (collectively, the “Services”).

The Services are operated by Toprankusa LLC, doing business as Top Rank (“Top Rank,” “we,” “us,” or “our”). Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

By visiting our website, placing an order, creating an account, subscribing to communications, or otherwise using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. All-Ages Brand and Purchase Eligibility

Top Rank is a brand designed to welcome and inspire people of all ages.

Visitors of any age may browse our website. However, you must be at least the legal age of majority in your state or country to create an account, provide legally binding consent, or complete a purchase independently.

If you are under the legal age of majority, a parent or legal guardian must supervise your use of the Services, authorize the purchase, provide any required personal information, and agree to these Terms on your behalf.

We do not knowingly request or collect personal information directly from children under 13 without legally required parental consent. A parent or guardian who believes a child has submitted personal information without permission should contact us using the customer-service information in Section 27.

2. Products and Availability

Top Rank offers clothing, accessories, and related merchandise. Products, sizes, colors, prices, promotions, and quantities are subject to availability and may change without notice.

We reserve the right to:

• Limit the sale or quantity of any product;
• Restrict sales to certain people, locations, or jurisdictions;
• Discontinue or modify products;
• Cancel orders affected by inventory, payment, pricing, security, or technical issues; and
• Refuse orders that appear fraudulent, unauthorized, automated, or intended for improper resale.

Placing a product in your cart does not reserve it. A product is not secured until checkout is completed and the order is accepted.

3. Product Information

We make reasonable efforts to display product descriptions, measurements, colors, designs, photographs, and other details accurately.

Actual colors may vary due to screen settings, lighting, photography, material differences, and manufacturing processes. Measurements may have reasonable production variations.

Unless expressly stated otherwise, props, accessories, or other products shown in photographs are not included with a purchase.

Customers are responsible for reviewing product descriptions and size information before ordering.

4. Prices, Fees, and Payment

Prices are listed in U.S. dollars unless otherwise stated. The price displayed at checkout applies to your order, subject to correction of obvious errors.

Applicable taxes, shipping charges, duties, and other fees will be displayed at checkout when required. International customers are responsible for customs duties, import taxes, and similar government charges unless checkout expressly states otherwise.

We do not charge a separate fee simply for browsing our website, creating an account, or joining our email or text-message program. Your internet provider or mobile carrier may charge standard data, messaging, or service fees.

You agree to provide accurate and complete billing, shipping, and payment information. You authorize us and our payment processors to charge the payment method selected at checkout for the full order total.

Discount codes:

• Must be entered before checkout is completed;
• Cannot be applied to previous purchases;
• Cannot be exchanged for cash;
• May expire or be limited to eligible products; and
• Cannot be combined unless we expressly permit it.

5. Shopify and Payment Processing

Our store is hosted through Shopify. Shopify and other service providers may process payments, customer information, fraud checks, and order details to provide the Services.

Your use of optional Shopify features—including Shop Pay—may also be subject to separate terms and privacy notices provided by Shopify.

Top Rank remains the seller of the merchandise purchased from our store. Shopify is our e-commerce service provider and does not manufacture or independently guarantee Top Rank products.

6. Orders

An order confirmation means we received your order request. It does not guarantee that the order has been accepted, fulfilled, or shipped.

We may verify payment, identity, shipping, or order information before acceptance. We may cancel an order because of:

• Product unavailability;
• Incorrect pricing or product information;
• Payment failure;
• Suspected fraud or unauthorized activity;
• Duplicate or automated orders;
• Shipping restrictions; or
• A violation of these Terms.

If we cancel an order after collecting payment, we will initiate a refund to the original payment method within five business days after cancellation. Your bank or payment provider may require additional time to post the refund.

Customers must review their product, size, color, quantity, billing information, and shipping address before submitting an order.

7. Shipping and Delivery

Processing and delivery estimates are not guaranteed unless we expressly identify a date as guaranteed.

Shipping may be affected by inventory, order volume, limited releases, preorders, carrier delays, weather, holidays, customs, incorrect addresses, or events outside our reasonable control.

If we cannot ship within the period promised, we will provide any notice, delay option, cancellation, or refund required by applicable law.

Customers are responsible for providing a complete and accurate delivery address. Address changes are not guaranteed after an order has been submitted.

When tracking shows delivery, customers should first check the delivery area, household members, neighbors, and the carrier. We will reasonably assist with eligible carrier investigations, but we cannot guarantee reimbursement for a package properly delivered to the address provided by the customer, except where required by law.

8. Preorders and Limited Releases

A product identified as a preorder is not immediately available for shipment. Any expected shipping date or period is an estimate unless expressly identified as guaranteed.

Preorder schedules may change because of manufacturing, production, quality control, transportation, customs, or other delays.

Limited releases may have restricted quantities, purchase limits, special shipping periods, or separate promotional rules. Attempting to bypass purchase limits through multiple accounts, addresses, payment methods, or automated tools may result in cancellation.

9. All Sales Final

Except where otherwise required by law, all sales are final.

We do not ordinarily accept returns, exchanges, or cancellations for:

• Selecting the wrong size, color, or item;
• Changing your mind;
• Personal preference;
• Minor color or measurement variations;
• Failure to review product information; or
• Orders submitted to an incorrect address.

This policy does not limit rights that cannot legally be waived.

If you receive an incorrect, damaged, or materially defective item, contact us using the customer-service information in Section 27 within seven calendar days after confirmed delivery.

Your claim must include:

• Your full name;
• Your order number;
• A description of the issue;
• Clear photographs or video of the item and packaging; and
• Any additional information reasonably necessary to investigate.

Items involved in a claim must not be worn, washed, altered, damaged after delivery, or separated from their original tags and packaging.

If we approve a claim, we may provide a replacement, repair, store credit, or refund as appropriate and permitted by law. Approved refunds will be initiated to the original payment method within five business days after approval. Your bank or payment provider may require additional time to post the refund.

Damage caused by wear, misuse, improper washing, failure to follow care instructions, accidents, or alterations is not considered a manufacturing defect.

10. Accounts

You may have the option to create a customer account. You are responsible for protecting your login information and restricting unauthorized access to your device or account.

Information submitted through your account must be accurate and current. Notify us using the customer-service information in Section 27 if you believe your account has been accessed without authorization.

We may suspend or terminate accounts connected to fraud, abuse, security threats, false information, or violations of these Terms.

11. Email and Text-Message Communications

You may voluntarily subscribe to Top Rank promotional emails or text messages. Consent to receive marketing messages is not required to make a purchase.

By providing your phone number and expressly opting in, you authorize Top Rank and its service providers to send recurring promotional and personalized marketing text messages—including messages sent using automated technology—to the number provided.

Message Frequency

Message frequency varies based on your activity, purchases, preferences, and active Top Rank campaigns. Transactional messages, such as order and shipping updates, may be sent separately when needed to service your order.

Message and Data Fees

Top Rank does not charge a subscription fee for marketing text messages. However, message and data rates may apply according to your mobile carrier and plan. Carriers are not responsible for delayed or undelivered messages.

Opting Out and Getting Help

Reply STOP to a promotional text message to unsubscribe. You may receive one final confirmation message.

Reply HELP for assistance or contact us using the customer-service information in Section 27.

Opting out of marketing texts does not prevent us from sending necessary nonmarketing communications concerning an active order, account security, legal notice, or customer-service request.

If you change, deactivate, or transfer your phone number, you are responsible for opting out or notifying us so messages are not sent to the number’s new owner.

Email recipients may unsubscribe through the link included in promotional emails. We may still send nonpromotional messages necessary to complete purchases, protect accounts, or respond to customer-service requests.

12. Community and Customer-Content Guidelines

Top Rank promotes confidence, growth, competition, humility, and respect. If you submit a review, comment, photograph, video, message, tag, or other content, you agree not to submit content that:

• Threatens, harasses, bullies, or targets another person;
• Contains hateful, discriminatory, sexually explicit, or excessively violent material;
• Exploits or endangers a minor;
• Promotes illegal or fraudulent activity;
• Contains another person’s private information;
• Infringes copyrights, trademarks, privacy, publicity, or other rights;
• Contains malicious code, spam, or deceptive links;
• Falsely claims an affiliation with Top Rank; or
• Misrepresents your experience with a product.

We may moderate, reject, remove, or report content that violates these guidelines or applicable law.

You represent that you own or have permission to submit your content. When you intentionally submit content directly to Top Rank for publication or promotion, you grant Toprankusa LLC a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, display, and share that content for lawful brand and promotional purposes.

13. Prohibited Uses

You may not use the Services to:

• Violate any law or regulation;
• Infringe another person’s rights;
• Submit false, misleading, or fraudulent information;
• Make unauthorized purchases or payment disputes;
• Interfere with the website’s security or operation;
• Upload viruses, malicious code, or harmful technology;
• Scrape or collect website or customer information without authorization;
• Use bots to obtain limited products or bypass purchase limits;
• Impersonate another person or business;
• Engage in spam, phishing, or fraudulent activity;
• Resell products in a manner falsely suggesting authorization or affiliation;
• Harass, abuse, discriminate against, or harm another person; or
• Use the Services for an unlawful or exploitative purpose involving a minor.

We may restrict access, cancel orders, preserve relevant records, or take other lawful action in response to prohibited activity.

14. Intellectual Property

The Top Rank and Toprankusa names, logos, slogans, “1UP,” “1UP! YOUR RANK,” graphics, designs, photographs, videos, product artwork, written content, and website presentation are owned by or licensed to Toprankusa LLC and protected by applicable intellectual-property laws.

You may use the website for personal, noncommercial shopping purposes. You may not reproduce, modify, sell, distribute, imitate, exploit, or commercially use our intellectual property without written permission.

Purchasing a product does not transfer ownership of any copyright, trademark, design, or other intellectual-property right.

15. Reviews, Promotions, and Giveaways

Reviews and testimonials must reflect honest experiences. We may not require customers to give up the right to provide an honest review.

Promotions, giveaways, contests, or discount campaigns may include separate eligibility requirements and official rules. If those rules conflict with these Terms, the promotion-specific rules control for that promotion.

We may modify, suspend, or cancel a promotion when reasonably necessary because of fraud, errors, technical problems, legal requirements, or circumstances outside our control.

16. Third-Party Tools and Links

The Services may contain third-party tools, applications, payment options, or links. We do not control all third-party services and are not responsible for their independent policies, content, availability, or conduct.

Your use of third-party services may be governed by separate terms and privacy policies. Review those policies before using the service or providing information.

17. Personal Information

Our collection, use, sharing, and protection of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that information may be processed by Shopify and other providers necessary to operate our store, process payments, prevent fraud, fulfill orders, communicate with customers, and provide requested services.

18. Errors and Omissions

Our website may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, or other omissions.

We may correct errors, update information, or cancel affected orders at any time. If an order is canceled after payment has been collected, we will initiate the appropriate refund within five business days after cancellation, subject to any additional processing time imposed by your bank or payment provider.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website, content, and Services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, error-free, or completely secure access. We disclaim implied warranties, including merchantability, fitness for a particular purpose, and noninfringement, to the extent those warranties may legally be disclaimed.

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Toprankusa LLC and its owners, employees, contractors, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Services or a product purchase.

To the fullest extent permitted by law, our total liability arising from a particular purchase will not exceed the amount paid to Top Rank for the product giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

21. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Toprankusa LLC and its owners, employees, contractors, affiliates, and representatives from third-party claims and reasonable expenses resulting from your unlawful conduct, violation of these Terms, or infringement of another person’s rights.

This section does not require indemnification for conduct for which indemnification cannot legally be required.

22. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, except where federal law or another jurisdiction’s mandatory consumer-protection law applies.

Before filing a lawsuit, you and Toprankusa LLC agree to make a good-faith effort to resolve the dispute by contacting the other party using the customer-service information in Section 27 and providing a reasonable description of the issue and requested solution.

If the dispute cannot be resolved informally, and to the extent permitted by applicable law, any legal proceeding must be brought in the state or federal courts located in United states, Georgia, and each party consents to the personal jurisdiction and venue of those courts. Eligible claims may also be filed in small-claims court with lawful jurisdiction.

Operational placeholder: Replace Atlanta, Georgia with the Georgia county where Toprankusa LLC maintains its principal place of business or another venue approved by legal counsel. Do not publish this section with the placeholder unresolved.

23. Termination

We may suspend or terminate access to the Services when reasonably necessary because of fraud, unlawful conduct, security threats, abuse, or violations of these Terms.

Obligations that reasonably should survive termination—including intellectual-property, liability, indemnification, and dispute provisions—will remain effective.

24. Changes to These Terms

We may update these Terms as our Services, practices, or legal obligations change.

The updated version will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise stated or permitted by law.

Continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms.

25. Severability and No Waiver

If any provision is determined to be unlawful or unenforceable, it will be limited or modified only to the extent necessary. The remaining provisions will remain effective.

Our failure to enforce a provision does not waive our right to enforce it later.

26. Entire Agreement

These Terms, our Privacy Policy, Shipping Policy, All-Sales-Final Policy, and any additional terms shown during a purchase or promotion constitute the agreement between you and Toprankusa LLC concerning the Services.

27. Contact Information and Legal Notices

Questions about these Terms, an order, a refund claim, a privacy concern, or Top Rank’s Services may be submitted through the Contact Us page at Rank18.store/contact or by email at Toprankusallc@gmail.com .

For formal legal notices, send written notice by certified mail or nationally recognized overnight courier to:

Toprankusa LLC
Attn: Legal Notices
black bear trl
Douglasville, GA 30135
United States

Legal notices are effective when delivered to the address above, subject to applicable law. Customer-service inquiries and refund claims should be submitted through the Contact Us page or customer-service email rather than mailed to the legal-notice address.

Operational placeholders: Before publishing, replace, ,Rank18.store , and douglasville,GA with current, monitored contact information. Do not use a mailbox or virtual address for legal notices unless it is authorized to receive service and formal correspondence.

Toprankusa LLC
Doing business as Top Rank
Georgia, United States