Shipping policy
Orders
An order confirmation means we received your order request. It does not guarantee that the order has been accepted, fulfilled, or shipped.
We may verify payment, identity, shipping, or order information before acceptance. We may cancel an order because of:
- Product unavailability;
- Incorrect pricing or product information;
- Payment failure;
- Suspected fraud or unauthorized activity;
- Duplicate or automated orders;
- Shipping restrictions; or
- A violation of these Terms.
If we cancel an order after collecting payment, we will initiate a refund to the original payment method within five business days after cancellation. Your bank or payment provider may require additional time to post the refund.
Customers must review their product, size, color, quantity, billing information, and shipping address before submitting an order.
1. Shipping and Delivery
Processing and delivery estimates are not guaranteed unless we expressly identify a date as guaranteed.
Shipping may be affected by inventory, order volume, limited releases, preorders, carrier delays, weather, holidays, customs, incorrect addresses, or events outside our reasonable control.
If we cannot ship within the period promised, we will provide any notice, delay option, cancellation, or refund required by applicable law.
Customers are responsible for providing a complete and accurate delivery address. Address changes are not guaranteed after an order has been submitted.
When tracking shows delivery, customers should first check the delivery area, household members, neighbors, and the carrier. We will reasonably assist with eligible carrier investigations, but we cannot guarantee reimbursement for a package properly delivered to the address provided by the customer, except where required by law.
2. Preorders and Limited Releases
A product identified as a preorder is not immediately available for shipment. Any expected shipping date or period is an estimate unless expressly identified as guaranteed.
Preorder schedules may change because of manufacturing, production, quality control, transportation, customs, or other delays.
Limited releases may have restricted quantities, purchase limits, special shipping periods, or separate promotional rules. Attempting to bypass purchase limits through multiple accounts, addresses, payment methods, or automated tools may result in cancellation.
3. All Sales Final
Except where otherwise required by law, all sales are final.
We do not ordinarily accept returns, exchanges, or cancellations for:
- Selecting the wrong size, color, or item;
- Changing your mind;
- Personal preference;
- Minor color or measurement variations;
- Failure to review product information; or
- Orders submitted to an incorrect address.
This policy does not limit rights that cannot legally be waived.
If you receive an incorrect, damaged, or materially defective item, contact us using the customer-service information in Section 27 within seven calendar days after confirmed delivery.
Your claim must include:
- Your full name;
- Your order number;
- A description of the issue;
- Clear photographs or video of the item and packaging; and
- Any additional information reasonably necessary to investigate.
Items involved in a claim must not be worn, washed, altered, damaged after delivery, or separated from their original tags and packaging.
If we approve a claim, we may provide a replacement, repair, store credit, or refund as appropriate and permitted by law. Approved refunds will be initiated to the original payment method within five business days after approval. Your bank or payment provider may require additional time to post the refund.
Damage caused by wear, misuse, improper washing, failure to follow care instructions, accidents, or alterations is not considered a manufacturing defect.